Senior Member Services Representative
4 days ago
We are seeking a highly skilled and experienced Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.
Key Responsibilities- Provide thorough and accurate member service through opening accounts, loan services, and other related functions.
- Market LAFCU products and services to members by having a thorough knowledge of all products and services.
- Serve as Membership Officer and maintain knowledge of applicable policies and procedures.
- Successfully complete required Regulatory Compliance training and other training as determined and required by Management.
- Open accounts and offer services, including share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
- Process check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
- Accept transactions, including monetary transactions.
- Assist members with inquiries and requests, NADA book values, and Notary services.
- Interview loan applicants, complete loan application process, and review credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
- Advise members of loan alternatives and insurance products available or required.
- Makes recommendations for loan approval or denial to Loan Officer.
- Schedule and close loans, providing disclosure information in accordance with applicable Regulations.
- Responsible for accurate documentation and balancing on a daily basis.
- Meet established individual and departmental goals.
- Open and close branch as required.
- High school diploma or general education degree (GED); two years' experience in member/customer service, including sales/cross sales, consumer lending practices and procedures.
- Demonstrated compliance knowledge, including Reg B, Reg E, Reg CC, US Patriot Act/OFAC, and ECOA.
- Working experience with 10-key calculator and PC.
The work environment is moderate, with occasional lifting of up to 25 pounds and regular use of hands to finger, handle, or feel objects, tools, or controls.
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