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Senior Member Services Representative

2 months ago

Mason, Michigan, United States LAFCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Member Services Representative to join our team at LAFCU. As a key member of our team, you will be responsible for providing exceptional member service, promoting LAFCU products and services, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Provide thorough and accurate member service through opening accounts, loan services, and other related functions.
  • Market LAFCU products and services to members by having a thorough knowledge of all products and services.
  • Serve as Membership Officer and maintain knowledge of applicable policies and procedures to ensure compliance with required laws and regulations.
  • Successfully complete required Regulatory Compliance training and other training as determined and required by Management.
  • Open accounts and offer services, including share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
  • Process check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
  • Accept transactions, including monetary transactions.
  • Assist members with inquiries and requests, NADA book values, and Notary services.
  • Interview loan applicants, complete loan application process, including reviewing credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
  • Advise members of loan alternatives and insurance products available or required.
  • Make recommendations for loan approval or denial to Loan Officer.
  • Schedule and close loans, providing disclosure information in accordance with applicable Regulations.
  • Responsible for accurate documentation and balancing on a daily basis.
  • Meet established individual and departmental goals.
  • Open and close branch as required.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or general education degree (GED); two years' experience in member/customer service including sales/cross sales, consumer lending practices and procedures, and demonstrated compliance knowledge.
  • Ability to read and interpret documents such as operating instructions and procedure manuals.
  • Ability to write simple reports and correspondence.
  • Ability to speak effectively to members or employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.