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Senior Member Services Representative

2 months ago

Mason, Michigan, United States LAFCU Full time
Job Summary

We are seeking a highly skilled and experienced Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Member Service
    • Provide thorough and accurate member service through opening accounts, loan services, and other related functions.
    • Assist members with inquiries and requests, including NADA book values and Notary services.
  • Product and Service Promotion
    • Market LAFCU products and services to members by having a thorough knowledge of all products and services.
    • Serve as a Membership Officer and maintain knowledge of applicable policies and procedures.
  • Compliance and Risk Management
    • Maintain knowledge of applicable laws and regulations, including Reg B, Reg E, Reg CC, US Patriot Act/OFAC, and ECOA.
    • Successfully complete required Regulatory Compliance training and other training as determined and required by Management.
  • Loan Processing
    • Interview loan applicants, complete loan application process, and review credit reports.
    • Make recommendations for loan approval or denial to Loan Officer.
  • Administrative Tasks
    • Process check orders, ATM/debit card applications, electronic services, payroll deductions, and allocations.
    • Accept transactions, including monetary transactions.
Requirements
  • Education and Experience
    • High school diploma or general education degree (GED); two years' experience in member/customer service, including sales/cross sales, consumer lending practices, and procedures.
  • Skills and Abilities
    • Ability to read and interpret documents, including operating instructions and procedure manuals.
    • Ability to write simple reports and correspondence.
    • Ability to speak effectively to members or employees of the organization.
    • Computer skills, including word processing and Microsoft Office.
  • Physical Demands
    • Regularly required to use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
    • Frequently required to walk, sit, and reach with hands and arms.