Customer Service Coordinator

4 weeks ago


King of Prussia, Pennsylvania, United States PeopleShare Full time
Customer Care Coordinator Job Description

We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at PeopleShare. As a key member of our administrative team, you will be responsible for providing exceptional customer service to our clients and supporting the day-to-day operations of our office.

Key Responsibilities:
  • Answer and manage incoming calls with a friendly and professional demeanor
  • Schedule customer appointments and respond to email and text communications in a timely manner
  • Conduct client care follow-up calls to ensure satisfaction and build strong relationships
  • Collaborate with our arborist staff to provide a positive experience for all clients
  • Develop and maintain a client referral program to drive business growth
  • Assist with data entry and order office supplies as needed
  • Coordinate company functions and activities with the Director of Finance
Requirements:
  • Must be familiar with the Main Line area
  • Proficient in Microsoft Suite (Excel, Word, Outlook) and Google Sheets
  • Ability to multitask and work in a fast-paced environment
  • High level of organizational skills and attention to detail
  • Friendly and pleasant phone presence
  • Excellent written communication skills

At PeopleShare, we are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.



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