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Healthcare Customer Service Representative

2 months ago

Mesa, Arizona, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will play a vital role in providing exceptional service to our patients and members.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Care Coordination: Coordinate care among patients, healthcare providers, and insurance companies to ensure seamless care delivery.
  • Tech Support: Troubleshoot technical issues and provide solutions to customers.
  • Communication: Communicate effectively with customers, healthcare providers, and internal teams to ensure accurate and timely information exchange.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a healthcare setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Pay: $19.25/hour with opportunities for advancement.
  • Benefits: Comprehensive medical, dental, and vision plans, paid time off, and employee assistance program.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive environment.