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Customer Service Representative

1 month ago

Mesa, Arizona, United States Delta Mechanical Inc Full time
Job Description

Delta Mechanical Inc is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to outbound and incoming telephone calls, responding to customer inquiries, and scheduling appointments.

Key Responsibilities:

  • Provide timely and professional customer service to internal and external customers.
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Schedule appointments and maintain accurate records in our company system.
  • Utilize multiple computer systems and programs, including Microsoft Office and phone dialer software.
  • Ability to multitask and prioritize multiple tasks and responsibilities.
  • Strong communication and interpersonal skills.
  • Meet performance metrics related to quality and call handle times.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of 1 year of experience in customer service or a related field.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Work Environment:

  • Sedentary work involves sitting most of the time.
  • No exposure to adverse environmental conditions.