Customer Service Representative

4 weeks ago


Mesa, Arizona, United States Delta Mechanical Inc Full time
Job Description

Delta Mechanical Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their plumbing needs are met with accuracy, efficiency, and genuine care.

Key Responsibilities:

  • Act as a liaison between clients and our team, advocating for their needs and resolving any emerging problems.
  • Provide product and service information to clients, ensuring they are well-informed and satisfied.
  • Process purchase orders and troubleshoot basic technical issues.
  • Handle customer complaints in a professional and timely manner.
  • Manage a high volume of incoming and outgoing calls, ensuring excellent communication and customer satisfaction.
  • Meet sales targets and contribute to the growth of our customer service team.
  • Manage records of customer complaints and resolve issues efficiently.
  • Communicate effectively with internal teams, ensuring seamless collaboration and customer satisfaction.

Requirements:

  • No prior experience or training required.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to adapt to changing situations.
  • Proficient in Microsoft Word, Excel, and Outlook, with excellent communication and time management skills.

Work Environment:

  • Sedentary work, with occasional walking and standing required.
  • Typical office/administrative setting, with no exposure to adverse environmental conditions.


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