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Healthcare Customer Service Representative

1 month ago

Mesa, Arizona, United States Ajilon Full time

Ajilon

**Job Summary:**

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Ajilon. As a key member of our healthcare support team, you will be responsible for providing exceptional customer service to patients and physicians, ensuring a positive experience for all interactions.

**Key Responsibilities:**

* Answer incoming calls in a friendly and professional manner, addressing patient and physician inquiries with empathy and expertise
* Assist patients and physicians with questions and concerns, providing clear and concise information
* Communicate effectively with patients, taking detailed notes from conversations and ensuring accurate documentation
* Schedule appointments for multiple departments within the healthcare network, ensuring seamless coordination
* Transfer calls to appropriate nurse or faculty member, ensuring timely and efficient communication

**Requirements:**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
* Strong problem-solving skills, with a focus on patient-centered care
* Proficiency in customer service software and technology

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment

**If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Ajilon.