Cloud Operations Specialist

4 days ago

Raleigh, North Carolina, United States Cox Communications Full time
Cloud Operations Specialist

As a Cloud Operations Specialist at Cox Communications, you will play a critical role in ensuring the operational success of our clients and internal teams. You will be responsible for coordinating and monitoring infrastructure in AWS, Azure, and Google Cloud, as well as maintaining our call center queue and break/fix ticket queues to ensure clients' needs are met with minimal downtime.

Key Responsibilities:
  • Infrastructure Management: Manage and maintain remote monitoring and management systems, onboard and offboard clients and agents, and troubleshoot and resolve issues with remote agents.
  • Cloud Operations: Perform and remediate issues identified from routine client health checks, develop and implement automation scripts, and provide thorough and excellent technical support to clients as needed.
  • Monitoring and Analysis: Use performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool, employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution.
  • Documentation and Communication: Create, develop, and tweak documentation, work closely with the monitoring operations teams, production support, performance test teams, operations, application owners, and application owners to deliver best-in-class monitoring, and provide technical solutions to a wide range of difficult problems.
Requirements:
  • Education and Experience: High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years' experience in a related field.
  • Cloud Certification: Foundational Cloud Certification in any of the following service providers: Google Cloud, AWS, or Azure.
  • Technical Skills: Experience working with Remote Monitoring and Management tools, experience in working with Cloud and hybrid infrastructure, experience with Microsoft Windows patch management, experience with automation development, experience with PowerShell scripting, experience with using service request ticketing systems, preferably JIRA.
  • Soft Skills: Innovative thinker, able to identify problems and develop creative solutions, passion and drive for outstanding results, technical experience troubleshooting issues in Microsoft and Linux environments, strong organizational and time management skills, excellent verbal and textual communication skills, experience with creating technical documentation, experience with gathering and organizing large amounts of data to use for instrumentation in an Enterprise monitoring solution.
What We Offer:

Cox Communications is a high-growth company that offers wide latitude to grow your technical skills and encourages learning. You'll find unusually broad opportunities to expand your knowledge and grow your career. New ideas and lateral thinking are the norm, and you'll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters.

We are in an industry (the hyper cloud) that is doing cool stuff, and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally.

Cox Communications is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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