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Client Relations Manager

2 months ago

Worcester, Massachusetts, United States Medicaid Done Right Full time

Position Overview:

Are you an experienced Business Office Manager (BOM) with a background in processing Medicaid applications for residents in Long Term Care facilities? We are seeking a dedicated Territory Manager to join our team. This role is pivotal in fostering business relationships and driving impactful results. You will engage with families and long-term care facilities, making a significant difference in the lives of our patients.

Important Note: This is not a remote or hybrid role; daily travel is required, and it is not a sales position.

What We Offer:

As a valued Territory Manager, you will experience a fulfilling career with numerous opportunities for growth. We offer a competitive salary package along with additional incentives, including monthly recognition for top performers. Our inclusive and customer-centric environment values diverse perspectives and celebrates achievements. You will enjoy benefits such as an impressive base salary with uncapped monthly bonus potential, a 401(K) plan with company matching contributions, and comprehensive healthcare and life insurance options.

Additional perks include paid time off, a full benefits package, access to our Employee Assistance Program (EAP), pet insurance, employee discounts, and more. Join the Medicaid Done Right family and make a meaningful impact.

Who You Are:

You possess experience in Medicaid applications, ideally as a Business Office Manager (BOM) in a nursing home environment. You are a proactive consultant and problem-solver who excels at building and maintaining client relationships. You thrive on the road, connecting with individuals and delivering solutions directly to them. Your daily structure is designed for success, and you approach each relationship with care and dedication.

Qualifications:

  • Minimum of 1 year of Medicaid experience required; prior Business Office Manager (BOM) experience in Long Term Care preferred.
  • 1-2 years of customer service or case management experience.
  • Strong customer service skills with the ability to listen, understand needs, and communicate effectively through various channels.
  • Excellent verbal and written communication abilities.
  • Proven track record of achieving goals set by supervisors.
  • Knowledge of and possession of a Notary commission; we will support you in obtaining your notary license.
  • Ability to manage multiple cases simultaneously, demonstrating excellent organizational and time-management skills.
  • Discretion in handling confidential and sensitive information is essential.
  • Capability to analyze and interpret company policies and procedures, identify problems, and implement effective solutions.
  • Timely and accurate preparation of reports as required by supervisors.
  • Consistent and positive interaction with clients, facilities, and team members.
  • High school diploma or GED is required.

About Us:

Founded in 2012, Medicaid Done Right (MDR) is an independent company specializing in Medicaid application processing, assisting long-term care facility residents and their families in navigating the application process for long-term Medicaid benefits. The Territory Manager plays a crucial role in advancing MDR's mission.

Our Mission:

At Medicaid Done Right, our mission is to support patients, their families, and caregivers in the Medicaid application process. By leveraging our expertise and technology, we enable patients and families to focus on their well-being. Our goal is to process applications efficiently, adhering to current state requirements and timelines.

We are committed to hard work, empathy, and keeping our promises. Medicaid Done Right values diversity and inclusivity as vital components of our long-term success and achieving our strategic business objectives. We are proud to be an Equal Opportunity Employer, encouraging diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require alternative methods of application or screening, please approach the employer directly to request this assistance.