Client Service Representative

21 hours ago


Worcester, Massachusetts, United States VCA Animal Hospitals Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals. As a key member of our client service team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service to clients and their pets, including greeting visitors, answering telephones, and guiding clients to exam rooms.
  • Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services to clients.
  • Manage medical records, charts, reports, and correspondence, and answer questions regarding products and services.
  • Qualifications:
    • At least one year of proven past experience helping customers.
    • High School Diploma/GED or equivalent.
    • Excellent listening and communication skills.
    • Compassion for pets and people, as well as awareness and understanding of others' reactions.
    • Proven decision-making skills to choose the most appropriate course of action.
    • Ability to integrate new information into problem-solving.
    • Proficiency in Microsoft Office.
    • Willingness to work non-traditional hours, including nights, weekends, and holidays.
    • Ability to lift up to 40 lbs. and be exposed to hazards associated with pets.
    Benefits

We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are proud to be an inclusive and supportive work environment.



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