Seasonal Special Order Coordinator

5 days ago


Kansas City, Missouri, United States Helzberg Diamonds Full time
Job Title: Seasonal Special Order Associate

At Helzberg Diamonds, we are seeking a highly skilled and detail-oriented Seasonal Special Order Associate to join our team. As a key member of our Special Order Department, you will play a critical role in supporting store special orders, vendor management, and new program/product support.

Key Responsibilities:
  • Process special orders for our stores and/or customers, tracking and following up with vendors to ensure accurate and timely delivery of merchandise.
  • Support the call stone program, working with vendors and stores to secure diamonds for client appointments.
  • Collaborate with stores and Customer Care associates on unique items to be made specific for customers, including qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
  • Manage purchase orders from vendors, ensuring timely delivery and processes are met based on contract SLA's.
  • Create new product SKU's according to Helzberg Diamonds requirements, including product description and pricing.
  • Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/vendor launches.
Requirements:
  • Associate's degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
  • GIA certification or jewelry experience is preferred.
  • Strong communication skills, and the ability to use desktop software (Email, Excel, Word) are required.
  • Ability to solve problems, perform general math, provide good customer service, and resolve customer conflicts.


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