Special Order Coordinator
4 days ago
Special Order Associate Job Description
**Job Summary:**
The Special Order Associate plays a critical role in supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. This position requires strong communication skills, problem-solving abilities, and a keen eye for detail.
**Key Responsibilities:**
• **Special Order Process:** Gather information and process special orders for our stores and/or customers. Track special orders and follow up with vendors to ensure accurate and timely delivery of merchandise.
• **Call Stones:** Support the call stone program working with vendors and stores on securing diamonds for client appointments.
• **Custom Jewelry:** Work with stores, and Customer Care, associates on unique items to be made specific for customers. This includes qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
• **Product Information:** Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
• **Vendor Management:** Manage purchase orders from vendors ensuring timely delivery and processes are met based on contract SLA's.
• **PO Management:** Ensure PO's flow through to vendors, and confirm PO's supporting billing/inventory.
• **SKU Creation:** Create new product SKU's according to Helzberg Diamonds requirements including product description and pricing.
• **Ecommerce Support:** Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/vendor launches.
• **Other Duties:** Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department.
**Requirements:**
• Associate's degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
• GIA certification or jewelry experience is preferred.
• Strong communication skills, and the ability to use desktop software (Email, Excel, Word) are required.
• Must also have the ability to solve problems, perform general math, good customer service, and resolve customer conflicts.
**Work Environment:**
This position is based in a fast-paced retail environment with a focus on delivering exceptional customer service and meeting sales targets.
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