Seasonal Special Order Associate

2 days ago


Kansas City, Missouri, United States Helzberg Diamonds Full time
Job Summary

The Seasonal Special Order Associate is a key member of the Helzberg Diamonds team, responsible for supporting store special orders, vendor management, and new program/product support during the busy holiday season.

Key Responsibilities
  • Special Order Process - Gather information and process special orders for our stores and/or customers, tracking special orders and following up with vendors to ensure accurate and timely delivery of merchandise.
  • Call Stones - Support the call stone program, working with vendors and stores on securing diamonds for client appointments.
  • Custom Jewelry - Work with stores and Customer Care associates on unique items to be made specific for customers, including qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
  • Product Information - Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
  • Vendor Management - Manage purchase orders from vendors, ensuring timely delivery and processes are met based on contract SLAs.
  • PO Management - Ensure POs flow through to vendors and confirm POs supporting billing/inventory.
  • SKU Creation - Create new product SKUs according to Helzberg Diamonds requirements, including product description and pricing.
  • Ecommerce Support - Work closely with Ecommerce and Customer Care on products ordered on, including new product/vendor launches.
  • Other Duties - Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department.
Requirements
  • Associate's degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
  • GIA certification or jewelry experience is preferred.
  • Strong communication skills and the ability to use desktop software (Email, Excel, Word) are required.
  • Must also have the ability to solve problems, perform general math, good customer service, and resolve customer conflicts.


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