Operations Manager
7 days ago
ImageFIRST is a leading national linen rental and laundry service specializing in the healthcare market. With a strong commitment to infection prevention and customer satisfaction, we provide medical facilities nationwide with linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management.
Job SummaryWe are seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our medical linen rental and laundry services.
Key Responsibilities- Hire, Train, and Develop Departmental Support Staff
- Execute Business Plan and Communicate Objectives to Support Staff
- Ensure Superior Performance in All Associate and Customer Satisfaction Areas
- Responsible for Company Training and Certification in All Compliance Areas
- Establish Quality Assurance Criteria for All Service and Production Aspects of Business
- Manage All Departmental Productivity and Performance Expectations
- Support Route Sales, Service, Production, and Administrative Agendas
- Accurately Report, Define, and Action Market Changes
- Manage Acceptable Performance Standards in Sales, Merchandise Management, Growth, Retention, and Customer Satisfaction
- Manage Office/Clerical Functions Including Invoice Reconciliation, Invoice Printing, Report Monitoring, as Well as Database Management and Maintenance
- Promote Safety, Security, and Self-Development
- Support an Empowered, Self-Directed Team Concept
- 5 Years' Route Management Experience Preferred
- Bachelor's Degree or Equivalent Experience
- Willing to Relocate
- Clean Driving Record
- Strong Organizational, Development, and Presentation Skills
- Ability to Work Independently
- Ability to Analyze Sales Opportunities and Determine Customer Needs Assessment
- Excellent Leadership, Interpersonal, Motivational, and Customer Service Skills
- Strong Motivation, Initiative, and Experience with Execution of Effective Sales and Retention Performance Programs
- Detail-Oriented with Excellent Follow-Up, Creativity, Problem-Solving, Conflict Management, Organizational, Written, and Oral Communication Skills
- Understanding of Report and Performance Tracking Mechanisms a Plus
- Proficient with MS Office, General PC Applications, Excel a Plus
- Lean Six Sigma Experience a Plus
- Weekly Pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (Match)
- Paid Time Off Package
- Great Company Culture
- Collaborative Team Environment
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