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Resident Services Coordinator

2 months ago

Lubbock, Texas, United States Cardinal Group Companies Full time
Job Summary

We are seeking a highly motivated and customer-focused Leasing Community Intern to join our team at Cardinal Group Companies. As a Leasing Community Intern, you will play a critical role in delivering exceptional customer service and contributing to the success of our community.

Key Responsibilities
  • Customer Service Ambassador: Provide warm and welcoming service to prospective residents, responding to their needs and preferences, and presenting our community and apartment homes in a professional manner.
  • Administrative Support: Assist with front desk tasks, including answering incoming calls, completing lease applications, and maintaining accurate lease file documentation.
  • Cardinal Way of Leasing: Participate in CWoL training and utilize the Cardinal Way of Leasing by greeting prospective clients, determining needs and preferences, and professionally presenting the community and apartment homes.
  • Lease File Management: Complete all lease applications and lease file paperwork, and maintain accurate lease file documentation in accordance with company policy.
  • Market Knowledge: Stay up-to-date on current market conditions and trends, shopping competition, and attending Cardinal trainings to provide expert knowledge to prospective residents.
  • Community Maintenance: Maintain the cleanliness of the tour path to ensure a positive first impression of the community.
  • Team Collaboration: Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors, and participate in and assist with planning community events.
  • Additional Responsibilities: Assist with various additional community projects as assigned by the Community Manager, participate in Cardinal U training, and be available for on-call responsibilities, including lock-outs and nightly rounds.
Requirements
  • Education: High school diploma or equivalent, and currently enrolled in a degree program at an accredited college or university with a minimum of 6 credit hours.
  • Experience: Must have completed a minimum of one year at the enrolled accredited college or university, and maintain a minimum 2.5 cumulative grade point average.
  • Availability: Available to be scheduled for work approximately 20 hours per week, and available evenings and weekends.
  • Physical Demands: Able to lift up to 40 lbs, and have a valid driver's license.
  • Culture and Values: Ability to embody the Cardinal Culture and Cardinal's Core Values every day.
Preferred Qualifications
  • Assistant, Administrative Assistant, Receptionist, Leasing Consultant, Real Estate Assistant, or Leasing experience.
Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.