Senior IT Operations Specialist

2 weeks ago

Grand Forks, North Dakota, United States QinetiQ Full time

Company Overview

We are a premier team of experts delivering cutting-edge technology and products in robotic and autonomous systems, ground, soldier, and maritime solutions across more than 50 locations globally. Our contributions significantly advance research in sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

At QinetiQ US, our dedicated professionals in defense, aerospace, security, and related sectors collaborate to discover innovative methods for safeguarding the American Warfighter, Security Forces, and Allies. Being part of QinetiQ US means playing a vital role in the safety and security of our world. Together with our clients, we strive to save lives, mitigate risks to society, and uphold the global infrastructure that we all rely on.

Why Choose QinetiQ US?

If you possess the determination to tackle a diverse array of complex challenges, you will find a distinctive work environment where innovative teams merge various perspectives, disciplines, and technologies to uncover new solutions to intricate problems. In our inclusive and diverse atmosphere, you can be genuine, feel appreciated, be respected, and realize your complete potential. QinetiQ US is committed to supporting you with workplace flexibility, prioritizing the health and well-being of you and your family, and providing opportunities to work with purpose. We are dedicated to fostering your success in both your professional and personal endeavors.

Position Overview

We are seeking a Senior Information Technology (IT) Operations Analyst to support the mission of the Space Development Agency (SDA). Recognized as the Department of Defense's innovative disruptor for space acquisition, SDA provides space-based capabilities to the joint warfighter to enhance terrestrial missions through the development, deployment, and operation of the Proliferated Warfighter Space Architecture. SDA utilizes a unique business model that emphasizes speed and cost reduction by leveraging commercial development to achieve a proliferated architecture and improve resilience.

Key Responsibilities

  • Act as the primary point of contact for customer service support, addressing inquiries, tickets, and actions between SDA personnel and local network service providers.
  • Assist in the planning, acquisition, installation, maintenance, and operation of classified information management systems, infrastructure, hardware, and software.
  • Support the management of all aspects of classified systems to ensure efficient agency operations, including information networks and secure equipment.
  • Coordinate with the SDA property manager to collect, track, and report on property accountability for all classified IT equipment and software.
  • Gather IT requirements and coordinate resources for incoming SDA personnel as necessary.
  • Develop both short- and long-term strategies for the allocation and operation of communication and IT equipment to support the agency's objectives.
  • Collaborate with local service providers to address SDA's IT needs, including provisioning new accounts and deploying equipment.
  • Manage and submit service requests and tickets for classified IT systems, resolve technology and access issues, process new personnel, and maintain a well-functioning infrastructure.
  • Work closely with other local staff to ensure comprehensive and coordinated support is provided.
  • Assist with additional administrative tasks as required.

Required Qualifications

  • Bachelor's degree or equivalent technical certifications required.
  • Top Secret/Sensitive Compartmented Information (TS/SCI) clearance required.
  • Over 8 years of directly related experience.
  • Exceptional customer service skills.
  • Ability to thrive in a fast-paced environment.

Preferred Qualifications

  • CompTIA Security+ certification is a plus.

Company EEO Statement

Accessibility/Accommodation:

If you require a reasonable accommodation due to a medical condition or disability for any part of the employment process, please inform us of the nature of your request and your contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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