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Senior IT Operations Specialist

2 months ago

Grand Forks, North Dakota, United States QinetiQ Full time

Company Overview

We are a premier collective of specialists dedicated to delivering cutting-edge technology and solutions in robotic and autonomous systems, as well as ground, soldier, and maritime applications across more than 50 global locations. Our contributions significantly advance research in sensor technology, signal processing, data integration, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

At QinetiQ US, our dedicated professionals in defense, aerospace, security, and allied sectors collaborate to innovate protective measures for the American Warfighter, Security Forces, and our Allies. Being part of QinetiQ US places you at the forefront of ensuring global safety and security. By partnering with our clients, we strive to save lives, mitigate societal risks, and uphold the essential global infrastructure.

Why Choose QinetiQ US?

If you possess the resolve to tackle a diverse array of intricate challenges, you will thrive in a unique work environment where innovative teams merge various perspectives, disciplines, and technologies to uncover new solutions to complex issues. In our inclusive and diverse setting, you can be genuine, feel appreciated, and realize your full potential. QinetiQ US is committed to providing workplace flexibility, prioritizing the health and well-being of you and your family, and offering opportunities to work with purpose. We are dedicated to supporting your success in both your professional and personal endeavors.

Position Overview

We are seeking a Senior Information Technology (IT) Operations Analyst to contribute to our dynamic support for the Space Development Agency (SDA). Recognized as a transformative force in space acquisition within the Department of Defense, SDA provides space-based capabilities to support terrestrial missions through the development, deployment, and operation of the Proliferated Warfighter Space Architecture. SDA leverages a distinctive business model that emphasizes speed and cost-efficiency by utilizing commercial development to establish a proliferated architecture and enhance resilience.

Key Responsibilities

  • Serve as the primary point of contact for customer service, facilitating communication between SDA personnel and local network service providers regarding inquiries, support tickets, and actions.
  • Assist in the planning, procurement, installation, maintenance, and operation of classified information management systems, infrastructure, hardware, and software.
  • Oversee the management of all aspects of classified systems to ensure efficient and responsive agency operations, including information networks and secure communication equipment.
  • Coordinate with the SDA property manager to collect, track, and report on the accountability of all classified IT equipment and software.
  • Gather IT requirements and manage IT resources for incoming SDA personnel as necessary.
  • Develop both short- and long-term strategies for the allocation and operation of communication and IT equipment to support the agency's objectives.
  • Collaborate with local service providers to address SDA's IT needs, including provisioning new accounts and deploying equipment.
  • Manage and submit service requests for classified IT systems, resolve technology and access issues, onboard new employees, and maintain a functional classified infrastructure.
  • Work closely with other local staff to ensure comprehensive and coordinated support is provided.
  • Assist with additional administrative tasks as required.

Required Qualifications

  • Bachelor's degree or equivalent technical certifications required.
  • Top Secret/Sensitive Compartmented Information clearance required.
  • Over 8 years of directly related experience.
  • Exceptional customer service skills.
  • Able to thrive in a fast-paced environment.

Preferred Qualifications

  • CompTIA Security+ certification is advantageous.

Company EEO Statement

Accessibility/Accommodation:

If you require a reasonable accommodation due to a medical condition or disability during any part of the employment process, please inform us of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.