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Service Operations Specialist
2 months ago
Job Summary: We are seeking a highly skilled Service Operations Specialist to join our team at True North Equipment. As a key member of our Service Department, you will be responsible for providing exceptional customer service, developing and implementing effective service processes, and driving operational efficiency.
Key Responsibilities:- Customer Service: Provide timely and quality service to our customers, ensuring their needs are met and exceeded.
- Service Process Development: Develop, communicate, and engage in effective service processes to ensure internal and external customer satisfaction.
- Operational Efficiency: Analyze and interpret internal reports to identify areas for improvement and implement process changes to drive operational efficiency.
- Team Collaboration: Collaborate with Service Managers and Technicians to ensure seamless service delivery and customer satisfaction.
- Training and Development: Train new service department personnel on service processes and procedures, promoting a culture of excellence and continuous learning.
- Travel and Communication: Travel to different locations, training sessions, and customer sites to support business needs and service delivery excellence.
- Experience: 3+ years of experience in Service Department operations.
- Technical Skills: Ability to adapt quickly to Deere and dealer-specific software systems and Microsoft Office programs.
- Analytical Skills: Strong analytical focus with attention to detail.
- Communication Skills: Strong communication and interpersonal skills, with the ability to write and speak effectively to individuals and present training topics.
- Education: Associate or Bachelor's degree in Business, Management, or equivalent experience.
- Pay: Depending on years of Service Operations experience.
- Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid.
- 401K: TNE offers 401K with company matching for qualified employees.
- PTO: Our generous PTO package is awarded to you on your FIRST day of employment.
- Holidays: We have 7 paid holidays and a few other special days for you to spend with your favorite people.
- Professional Development: Continuous professional training and growth opportunities.
- Community Involvement: Give back to your community with our paid time off for you to volunteer.
- Parental Leave: If you're expecting or looking to start a family, we have paid parental leave.
