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Service Excellence Representative
2 months ago
Customer Service Specialist
Full-Time Position
Empower Lives Through Exceptional Service
Tread Labs is dedicated to enhancing the quality of life for individuals by promoting mobility and comfort. Our innovative insoles and footwear are designed to alleviate discomfort, enhance performance, and foster a healthier lifestyle. We are a dynamic and expanding organization that markets directly to consumers via our website and various retail partnerships.
We are in search of a motivated Customer Success Specialist who is passionate about surpassing customer expectations. Your role will be vital in strengthening the Tread Labs brand, and there are ample opportunities for professional growth.
As an effective communicator, you possess strong listening skills and a genuine concern for others. You thrive on building relationships and enjoy engaging with new individuals. Your natural curiosity and problem-solving abilities drive your desire to assist others, making a significant impact on the customer experience at Tread Labs.
Key Responsibilities
Your duties will include:
- Exceeding customer expectations for all inbound inquiries via phone, email, and in-person interactions.
- Addressing customer feedback and inquiries across various platforms.
- Collaborating with the team to identify customer concerns and develop solutions to enhance brand experience.
- Assisting in the recruitment and communication for product testing teams.
- Monitoring and reporting on key customer service metrics and trends.
- Managing daily office tasks, including supply ordering and administrative duties.
Qualifications
We are looking for candidates who possess:
- Outstanding verbal and written communication skills, ensuring exceptional customer service delivery.
- Flexibility and a collaborative spirit, as our small team relies on mutual support to achieve our goals.
- Proficiency in Microsoft Office Suite and familiarity with social media platforms.
- 1-3 years of experience in customer service, ideally within the footwear, outdoor, athletic, or health sectors.
- A degree in communications, marketing, English, or a related field, or equivalent professional experience.
- The ability to quickly learn new software tools relevant to our operations.
Compensation and Benefits
We offer a competitive salary along with:
- Profit-sharing opportunities
- 401k plan with employer matching
- Healthcare benefits with employer contributions
- Generous paid time off and holiday policies
- Fitness stipends and professional development reimbursement
- Free parking
At Tread Labs, we work closely as a cohesive team towards shared objectives. If you have additional skills that can contribute to our growth and success, we encourage you to express your interest in joining our team.
