Customer Service Representative

4 weeks ago


Winchester, Massachusetts, United States Genuine Parts Company Full time
Job Summary

The Senior Customer Service Representative is a key member of our team, responsible for providing exceptional customer service and support. This role requires a strong understanding of our products and services, as well as excellent communication and negotiation skills.

Key Responsibilities
  • Respond to customer inquiries and place orders via various channels, ensuring accurate and timely fulfillment.
  • Influence gross profit through negotiation and pricing strategies, while maintaining a deep understanding of customer needs and wants.
  • Develop and maintain strong relationships with customers to drive repeat business and process improvements.
  • Source products from branch inventory, distribution centers, or suppliers to meet customer demands.
  • Expedite backorders and prepare orders for shipment, ensuring timely delivery.
  • Provide coaching and guidance to less experienced Customer Service Representatives, promoting a culture of excellence and teamwork.
Requirements
  • Typically requires a high school diploma or equivalent, with five or more years of related experience or an equivalent combination.
  • Excellent communication, negotiation, and problem-solving skills, with a strong ability to multitask and manage time effectively.
  • Strong product knowledge and a deep understanding of customer needs and wants.
Benefits

Motion Industries offers a comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

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