Customer Service Representative
2 weeks ago
We are a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding expectations.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing best-in-class service to our customers, ensuring their satisfaction, and resolving any issues that may arise.
Responsibilities- Provide exceptional customer service via phone, email, or other messaging systems
- Answer and log calls from customers, technicians, and management in our secure system
- Offer personalized service to answer customer questions and schedule appointments for pest control services
- Schedule appointments for new and recurring pest control services
- Call existing customers to schedule 4-point home inspections for our sales professionals
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Perform daily and weekly system clean-ups or scrubs
- Escalate inquiries or issues to management as needed
- Complete and pass monthly trainings in our Pest Webs system
- Commitment to honest and exceptional customer service
- Availability to work Monday - Friday, alternating Saturdays, and some holidays
- Bilingual
- 6+ months of customer service experience, specifically communicating via phone, email, or SMS
- Proficient with the Microsoft Office Suite
- Able to type 60 WPM
- Competitive hourly rate ($19.00 DOE)
- Additional compensation opportunities
- Paid time off
- Benefits (employee and family)
- 401(k) with match
- Employee Assistance Program
- Rally Health and Wellness Program
- Employee and Friends/Family Discounted Pest Control Services
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