EV Charging Solutions Specialist

2 weeks ago

Jefferson City, Missouri, United States Ford Motor Company Full time

At Ford Motor Company, we are dedicated to transforming the future of mobility. Our mission is to innovate and enhance the way the world moves, and we invite you to be part of this journey.

Ford Pro is an emerging global division within Ford, focused on enhancing productivity for commercial clients. We provide a comprehensive range of vehicles, accessories, and services tailored for various industries, all supported by advanced technology and designed for optimal performance. Our portfolio includes both electrified and traditional combustion vehicles, seamlessly integrated into the Ford Pro ecosystem to empower our customers' success in the evolving landscape of electrification.

Role Overview:

The EV Charging Solutions Specialist will play a crucial role in identifying and addressing charger-related issues for our commercial clientele and Model e Dealers. This position encompasses all varieties of EVSE equipment, including AC Level 2 and DC fast chargers. The ideal candidate will collaborate with a diverse array of teams within Ford Pro, including support services, product engineering, Supplier Technical Assistance (STA), and vehicle engineering. This role demands strong analytical skills, meticulous attention to detail, and a proactive approach.

Key Responsibilities:

  • Leverage product expertise, charger analytics, and vehicle data to assist in diagnosing Ford Pro Charging systems.
  • Conduct daily diagnostic discussions to evaluate and prioritize complex cases.
  • Track and facilitate the resolution of unidentified issues to swiftly address customer needs.
  • Collaborate with L1 (call center), L2 support, and colleagues to expedite issue resolution.
  • Partner with software, hardware, and other teams to develop effective diagnostic protocols that can be automated and scaled efficiently.
  • Address concerns in accordance with established service level agreements to ensure top-tier service delivery.

Qualifications:

  • Bachelor's degree in electrical engineering, automotive technology, computer science, mechanical engineering, or equivalent professional experience.
  • A minimum of 3 years of experience in EVSE or vehicle diagnostics with a solid technical foundation.
  • At least 3 years of experience with EVSE installations, as well as electrical and automotive diagnostic methodologies.
  • Over 2 years of experience in customer support and service operations, including case management systems.
  • Willingness to travel occasionally (approximately 20-25%) within the US and Canada.

Preferred Qualifications:

  • In-depth knowledge of vehicle electrification and charging technologies.
  • Familiarity with various standards and protocols such as J1772, CCS, NACS/J3400, and OCPP.
  • Comfort in a dynamic environment focused on rapidly evolving products.
  • A data-driven mindset for decision-making and problem-solving.
  • Experience with Salesforce, SharePoint, Jira, or similar software tools.
  • Advanced proficiency in Excel.
  • Ability to think quickly, prioritize tasks, and monitor progress effectively.
  • Competence in reading and interpreting fault logs (vehicle and/or software).
  • Exceptional written, verbal, and presentation skills, with the ability to comprehend and convey technical requirements.
  • A passion for tackling challenges, maintaining curiosity, and striving for excellence.

We recognize that not every candidate will meet all qualifications, but if you believe you can contribute to Ford Motor Company, we encourage you to consider this opportunity.

As a global leader, we offer diverse career paths. You can shape your future with us, whether you prefer to explore various roles or focus on your passion. We provide a work-life balance that suits your needs, including:

  • Comprehensive medical, dental, vision, and prescription drug coverage.
  • Flexible family care days, paid parental leave, and new parent support programs.
  • Family-building benefits, including adoption and surrogacy reimbursement, and fertility assistance.
  • Employee vehicle discount programs and management lease options.
  • Tuition assistance for further education.
  • Active employee resource groups promoting diversity and inclusion.
  • Paid time off for community service initiatives.
  • Generous holiday schedule, including time off during the festive season.
  • Paid time off with the option to purchase additional vacation days.

For more information about our benefits, please refer to our resources.

This position falls within salary grades 7-8.

Visa sponsorship is not available for this role.

All candidates must be legally authorized to work in the United States, and employment eligibility verification will be required upon hire.

Ford Motor Company is an Equal Opportunity Employer committed to a diverse workforce. All qualified applicants will be considered for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

#LI-Remote

Requisition ID: 30892

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