Healthcare Account Specialist

1 week ago


Jefferson City, Missouri, United States Wakefield & Associates Full time
Position Overview

The primary responsibility of the Healthcare Account Specialist is to serve as a patient advocate, representing both Wakefield & Associates and the clients we support, with professionalism and outstanding customer service. The objective is to engage patients via phone, motivating them to address their accounts in a timely manner. The ability to operate independently across various systems and make informed decisions without constant supervision is essential. Communication with patients and clients should consistently uphold high standards of customer service and ethical practices. Opportunities for remote work may be available following a successful probationary period, subject to management's discretion.

Key Responsibilities:

  • Potential for remote work based on performance and meeting expectations
  • Assist in resolving patient accounts by addressing inquiries related to healthcare services and suggesting solutions for account resolution
  • Maintain patient records by updating account information
  • Resolve accounts by addressing patient concerns, providing optimal solutions, expediting corrections, and ensuring follow-up for resolution
  • Accurately process patient payments
  • Contribute to team success by completing assigned tasks efficiently

Required Skills and Qualifications:

  • Professional telephone communication skills
  • Exceptional verbal communication abilities
  • Previous experience in customer service and/or call center environments is preferred
  • Familiarity with healthcare procedures is advantageous
  • Strong analytical and problem-solving skills
  • Effective conflict resolution skills
  • Ability to multitask effectively

Employee Benefits:

  • Comprehensive Major Medical Insurance
  • Flexible Spending Account options
  • Dental and Vision Insurance coverage
  • Employer-paid Group Life Insurance, Short-Term, and Long-Term Disability
  • Voluntary Term Life Insurance
  • 401(k) Savings Plan
  • Additional Supplemental Insurance options
  • Paid Holidays and Time Off


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