Customer Care Representative

1 week ago


Arlington Heights, Illinois, United States Johnson Controls Full time
Job Summary

As a key member of the Johnson Controls team, the Customer Care Representative will play a vital role in maintaining and growing sales within a defined customer base and geographical territory. This individual will develop and execute a customer-focused strategy to drive retention of preventative maintenance contracts, increase revenue per customer, and ensure exceptional customer satisfaction.

Key Responsibilities

Develop and execute a customer-focused strategy to drive retention and growth within the customer base
Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M
Responsible for retention, customer satisfaction, and growth within the customer base
Deliver increased sales against an assigned quota
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers
Interface effectively with district operations to deliver and improve service delivery
Determine customer needs and develop sales strategies to meet those objectives
Report progress and metrics to operation and corporate teams on a weekly and monthly basis

Requirements

High School Diploma
BA, BS or similar degree highly preferred
Two+ years of sales and/or customer service experience with a similar product, service, or industry
Highly motivated and success driven
Excellent communication skills and ability to quickly qualify opportunities
High degree of self-discipline
Independent, creative thinker
Ability to sell intangible services

Johnson Controls is an Equal Opportunity Employer

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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