System Administrator and Operations Manager

7 days ago


Annapolis, Maryland, United States VIKTech LLC Full time
Job Description

VikTech LLC is seeking a highly skilled System Administrator Level 2 to join our team as a key member of our IT infrastructure team. As a System Administrator, you will be responsible for the implementation, maintenance, and troubleshooting of our IT systems.

Key Responsibilities:
  • IT System Support: Provide day-to-day support for our IT systems, including monitoring, problem resolution, and maintenance.
  • Infrastructure Management: Manage and maintain our IT system infrastructure, including hardware, software, and network components.
  • Tier 1 and Tier 2 Support: Provide first and second-level support for IT system issues, including problem identification, diagnosis, and resolution.
  • Communication and Escalation: Communicate with agency management and internal customers to provide status updates and escalate complex issues.
  • System Configuration and Optimization: Configure and optimize our IT systems to improve performance, reliability, and security.
  • User Support: Provide assistance to users in accessing and using our IT systems.
  • Capacity Planning and Analysis: Perform system capacity analysis and planning to ensure optimal system performance.
  • Troubleshooting and Root Cause Analysis: Identify and resolve complex IT system issues through thorough troubleshooting and root cause analysis.
Qualifications:
  • Clearance: TS/SCI with Full Scope Polygraph
  • Education: Bachelor's degree in a technical discipline from an accredited college or university
  • Experience: Twelve (12) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity
Benefits:
  • Medical, Dental, and Vision Coverage: 100% covered by the employer
  • Tuition Reimbursement: Up to $5,000 per year
  • Roth 401(k) Plan: 18% maximum employee contribution with 10% matching
  • Flexible Schedules and PTO: 4 weeks PTO and 8 holidays


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