Junior Systems Administrator
2 weeks ago
Position Overview
Junior Systems Administrator
We are seeking a motivated Junior Systems Administrator to become part of a dynamic and efficient agile team utilizing the Scaled Agile Framework (SAFe) methodology. This role is critical in maintaining a sophisticated and fast-paced program, where the selected candidate will engage in daily system administration and operational support tasks within a complex network environment characterized by geographically dispersed systems.
Key Responsibilities
The successful candidate will be entrusted with:
- Monitoring and managing infrastructure systems, applications, and processes to ensure prompt identification and resolution of issues.
- Providing assistance for all infrastructure systems and responding to hardware and software incidents affecting local users.
- Collaborating with senior system administrators, often remotely, to troubleshoot and resolve technical challenges.
- Handling IT Help Desk inquiries with professionalism and efficiency.
- Utilizing enterprise monitoring tools to detect and respond to alarms triggered within the environments.
- Assisting in the identification, troubleshooting, and resolution of hardware and software issues, including network connectivity problems.
- Communicating effectively with users regarding system outages and updates.
- Proactively engaging with customers when infrastructure processes are delayed, ensuring minimal impact on their operations.
- Managing information assurance vulnerability alerts (IAVAs) and conducting system security scans in line with established security protocols.
- Documenting processes and maintaining clear, concise records to facilitate incident resolution.
- Supporting the implementation of IT enhancements and participating in project work.
Qualifications
Required:
- A minimum of 4 years of relevant experience.
- Hands-on experience in providing IT support in a customer service context.
- Experience in documenting technical processes and providing information for system optimization.
- Familiarity with Data Center design and configuration.
- Experience with complex IT systems, including network switches, routers, and operating systems.
- Ability to respond swiftly to customer inquiries with clear and detailed updates.
- Commitment to best practices, including adherence to maintenance windows and change control procedures.
- Strong analytical skills and attention to detail.
- Capability to work independently and as part of a team.
- Willingness to be on-call for emergency system administration issues as needed.
- Ability to travel up to 25% for local program support.
Preferred:
- A BS degree in a technical field with at least 4 years of relevant experience, or equivalent experience.
- Familiarity with security standards and network security technologies.
- Experience in a software configuration management environment.
- Background in Agile Development environments.
WOOD Consulting Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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