Reservations Coordinator
4 weeks ago
As a Reservations Agent with Marriott International Inc, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs and determine appropriate room type, verifying availability and explaining guarantee, special rate, and cancellation policies to callers. You will also accommodate and document special requests, answer questions about property facilities/services and room accommodations, and follow sales techniques to maximize revenue. Additionally, you will input and access data in the reservation system, indicating special room reservation types by inputting the correct code and rate. You will follow proper escalation procedures when addressing guest concerns and maintain confidentiality of proprietary information. You will also welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. You will speak with others using clear and professional language, answer telephones using appropriate etiquette, and develop and maintain positive working relationships with others. You will support the team to reach common goals, listen and respond appropriately to the concerns of other employees, and comply with quality assurance expectations and standards. You will also move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements
Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.
About Marriott International Inc
Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Marriott International Inc family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Marriott International Inc.
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