Twin View Host

4 weeks ago

Orlando, Florida, United States Evermore Orlando Full time
About Evermore

Evermore Orlando Resort is a 1,100-acre innovative resort adjacent to Walt Disney World, featuring upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings.

Key Responsibilities:
  • Create a welcoming and attentive atmosphere, engaging with guests, and addressing their needs. Anticipate when guests require additional service. Greet and interact with guests in a friendly, attentive, and professional manner.
  • Provide recommendations on beverage selections and answer any questions about the menu.
  • Handle guest complaints or concerns gracefully, seeking solutions to ensure a positive dining experience.
  • Escort guests to their assigned tables and preset menus.
  • Communicate with other staff members to accommodate guest preference.
  • Efficiently manage table turnover to maximize restaurant seating.
  • Answer phone calls and respond to reservation inquiries. Record reservations in OpenTable ensuring reservations are properly spaced and managed to accommodate the restaurant capacity.
  • Menus can be extensive and may change frequently. Hosts must be well-versed in the menu offerings, including ingredients, preparation methods, and any specials.
  • Ensure compliance with state, federal, and local regulations for all F&B outlets.
  • Coordinate with the kitchen and service staff to ensure smooth service.
  • Collaborate with other staff to maintain a well-organized and efficient operation.
  • Assist in training new staff, if required.
  • Always maintain a clean and organized work area, including stocking and replenishing supplies.
  • Perform other duties as assigned.

Qualifications:
  • Previous serving experience in a fine dining or upscale restaurant is required.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Attention to detail and commitment to maintaining the highest standards of cleanliness and hygiene.
  • Familiarity with POS (Point of Sale) systems and basic math skills for handling payments.
  • Food, alcohol, and safety certifications under FL requirements.
  • Strong written and verbal communication skills.
  • Proven organizational and time management skills.
  • Excellent communication and interpersonal skills; ability to interact with a wide range of people.
  • Ability to multi-task in a fast-paced environment.
  • Inspired always to lead Evermore brand and Team Member values.
  • Capable of performing the role in a busy work environment.
  • Proficient in reading safety procedures and operating guidelines.

Physical Requirements:
  • Able to safely lift, pull, and push up to 25 pounds.
  • Able to stand, walk, stoop, kneel, bend, and reach.
  • Subject to environmental conditions, work activities can occur inside and outside.

About Our Work Culture:

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips 'easy on purpose'. We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you.

EOE/M/F/D/V

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