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Vacation Experience Coordinator

1 month ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Activations Agent Job Description

At Hilton Grand Vacations, we're dedicated to bringing future vacation dreams to life. As an Activations Agent, you'll play a crucial role in making this happen.

Key Responsibilities:

  • Provide exceptional guest experiences that align with our company's Mission, Vision, and Values.
  • Call package holders to book travel dates, verify details, answer questions, and follow up as needed.
  • Sell package upgrades that meet guest interests and influence guests to book certain properties, locations, or months according to business needs.
  • Meet performance standards for department metrics.
  • Develop sales skills for reselling, upselling, and saving packages.
  • Collect additional monies and fees associated with packages.
  • Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
  • Efficiently use multiple computer systems.
  • Ensure the privacy and security of confidential information about our guests and company.
  • Keep accurate logs of reservations on a spreadsheet.
Why Team Members Like Working For Us:
  • Driven base pay plus monthly performance incentives.
  • Day One Team Member Benefits.
  • Daily Pay option.
  • Sundays Off, Only Limited Saturdays.
  • Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation.
  • Discounted Hilton hotel rates worldwide.
  • Recognition Programs and Rewards.
  • 401(k) program with company match.
  • Employee stock purchase program.
  • Tuition reimbursement program.
Schedule Details:

Our Activations department works Monday - Friday. Saturdays and Holidays are based on business needs. Sundays Off.

Agents will work one of three assigned shifts: 9:00 a.m. - 5:00 p.m., 11 a.m. - 7 p.m., or 1:30 p.m. - 9:30 p.m.

Paid training is provided for 4 weeks, from 9:00 a.m. - 4:30 p.m., Monday through Friday.

Qualifications:

To succeed in this role, you'll need:

  • A High School Graduate/GED.
  • A minimum of 6 months of sales experience, preferably in performance-based sales situations.
  • 2 years or more of strong customer service experience.
  • Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the ability to operate multiple computer systems simultaneously.
  • Ability to multi-task and work in a fast-paced environment.
  • Timeshare/hospitality background preferred but not required.
  • Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.