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Bilingual Sales and Service Representative

2 months ago

Baltimore, Maryland, United States Fulton Bank Full time
About the Role

Fulton Bank is seeking a highly skilled and motivated Bilingual Sales and Service Representative to join our team. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Customer Service: Assist clients with teller transactions, answer questions, and resolve issues in a professional and courteous manner.
  • Sales and Referral Conversations: Drive proactive sales and referral conversations through internal and outbound interactions, including appointment setting and effective lobby engagement.
  • Product Knowledge: Advance personal knowledge of sales techniques and utilize the CRM system and other resources to foster relationship-building conversations with customers.
  • Operational Support: Provide ongoing support to customers regarding products and services, open new accounts, perform customer maintenance requests, and assist with operational activities.
  • Risk Management: Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1 or more years of customer service or sales experience.
  • Cash Handling Experience: 6 to 12 months of cash handling experience.
What We Offer

Fulton Bank offers a comprehensive benefits package, including medical plans, flexible spending accounts, dental and vision insurance, life insurance, 401(k) program, paid time off, and more.