Customer Experience Coordinator
3 days ago
This is a fantastic opportunity to join our team at Food Lion as a PT Customer Service Leader. You will play a key role in delivering exceptional customer service and ensuring that our store meets the highest standards of quality and efficiency.
About the Salary
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
Responsibilities
- Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use their name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time using accounting packets
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Maintain proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
- Perform the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and call for assistance when needed to service customers per service standards
- Be courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies, and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform all other duties as assigned
Requirements
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
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