Customer Service Team Lead
7 days ago
Food Lion is seeking a Customer Service Leader to join our team in Retail Operations. As a key member of our Front End team, you will be responsible for delivering exceptional customer service and driving sales through effective communication and teamwork. This role requires a strong passion for customer satisfaction and a commitment to upholding the highest standards of quality and service.
About the Role
This is a full-time position offering an estimated salary range of $35,000 - $45,000 per year, depending on experience. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be expected to provide leadership and guidance to your team members, while also maintaining a high level of productivity and accuracy in your own work.
Responsibilities
The primary duties of this role include:
• Providing exceptional customer service and responding promptly to customer inquiries
• Maintaining a clean and organized workspace, including the front end area and store office
• Assisting with inventory management, including ordering supplies and managing stock levels
• Collaborating with colleagues to achieve sales goals and improve overall customer experience
• Participating in ongoing training and development to enhance knowledge and skills
Requirements
To be successful in this role, you will need:
• A high school diploma or equivalent preferred
• Excellent communication and customer service skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Basic computer skills and ability to learn new software systems
Benefits
As a valued member of the Food Lion team, you will enjoy a range of benefits, including:
• Competitive salary and opportunities for career advancement
• Comprehensive health insurance and retirement plan options
• Paid time off and holidays
• Ongoing training and development opportunities
About Us
Food Lion has been providing an easy, fresh and affordable shopping experience to communities across the Southeast since 1957. We are committed to upholding the highest standards of quality and service, while also making a positive impact in the lives of our customers and associates.
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