Hospitality Service Ambassador
4 days ago
Hilton Garden Inn San Antonio Downtown is part of Pyramid Global Hospitality, a leading hospitality company that values its employees.
">Estimated Salary: $55,000 - $70,000 per year
">Job Summary:
">The Guest Service Agent is responsible for providing exceptional customer service, assisting with guest inquiries and requests, and ensuring a smooth and enjoyable stay for all visitors.
">Key Responsibilities:
">- ">
- Guest Check-In and Check-Out: Welcome guests warmly, handle check-ins and check-outs efficiently, verify guest information, assign rooms, and issue room keys.">
- Guest Services: Address guest inquiries, concerns, and requests promptly, provide information about hotel facilities, services, and local attractions, arrange transportation, tours, and reservations as needed.">
- Reservations and Registration: Assist guests with making reservations, maintain accurate guest registration and billing information.">
- Payment Processing: Handle cash, credit card, and other payment transactions accurately, balance cash drawer at the beginning and end of each shift.">
- Security and Safety: Follow security protocols, ensure the safety of guests and their belongings, report any suspicious activity or incidents to the appropriate authorities.">
- Communication: Maintain open and effective communication with other hotel departments, relay important guest information to relevant teams.">
- Guest Relations: Build and maintain positive relationships with guests to enhance their overall experience, resolve guest complaints and issues in a professional and efficient manner.">
- Administrative Duties: Keep accurate records of guest interactions and transactions, assist with administrative tasks such as filing, data entry, and preparing reports.">
- Lobby and Front Desk Maintenance: Ensure the lobby and front desk area are clean, organized, and presentable at all times, restock brochures, maps, and other guest information materials.">
Qualifications:
">- ">
- High school diploma or equivalent; some college coursework in hospitality or related field preferred.">
- Previous experience in a customer service or hospitality role is a plus.">
- Proficiency in using hotel management software and basic computer skills.">
- Strong communication, interpersonal, and problem-solving skills.">
- Excellent organizational and time management abilities.">
- Ability to work effectively in a fast-paced, team-oriented environment.">
- Familiarity with local attractions and amenities is an asset.">
- Flexibility to work shifts, including nights, weekends, and holidays.">
Benefits:
">- ">
- We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.">
- We also provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.">
- A supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.">
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