Hospitality Service Ambassador

4 days ago


San Antonio, Texas, United States Pyramid Global Hospitality Full time

Hilton Garden Inn San Antonio Downtown is part of Pyramid Global Hospitality, a leading hospitality company that values its employees.

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Estimated Salary: $55,000 - $70,000 per year

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Job Summary:

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The Guest Service Agent is responsible for providing exceptional customer service, assisting with guest inquiries and requests, and ensuring a smooth and enjoyable stay for all visitors.

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Key Responsibilities:

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  • Guest Check-In and Check-Out: Welcome guests warmly, handle check-ins and check-outs efficiently, verify guest information, assign rooms, and issue room keys.">
  • Guest Services: Address guest inquiries, concerns, and requests promptly, provide information about hotel facilities, services, and local attractions, arrange transportation, tours, and reservations as needed.">
  • Reservations and Registration: Assist guests with making reservations, maintain accurate guest registration and billing information.">
  • Payment Processing: Handle cash, credit card, and other payment transactions accurately, balance cash drawer at the beginning and end of each shift.">
  • Security and Safety: Follow security protocols, ensure the safety of guests and their belongings, report any suspicious activity or incidents to the appropriate authorities.">
  • Communication: Maintain open and effective communication with other hotel departments, relay important guest information to relevant teams.">
  • Guest Relations: Build and maintain positive relationships with guests to enhance their overall experience, resolve guest complaints and issues in a professional and efficient manner.">
  • Administrative Duties: Keep accurate records of guest interactions and transactions, assist with administrative tasks such as filing, data entry, and preparing reports.">
  • Lobby and Front Desk Maintenance: Ensure the lobby and front desk area are clean, organized, and presentable at all times, restock brochures, maps, and other guest information materials.">
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Qualifications:

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  • High school diploma or equivalent; some college coursework in hospitality or related field preferred.">
  • Previous experience in a customer service or hospitality role is a plus.">
  • Proficiency in using hotel management software and basic computer skills.">
  • Strong communication, interpersonal, and problem-solving skills.">
  • Excellent organizational and time management abilities.">
  • Ability to work effectively in a fast-paced, team-oriented environment.">
  • Familiarity with local attractions and amenities is an asset.">
  • Flexibility to work shifts, including nights, weekends, and holidays.">
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Benefits:

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  • We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.">
  • We also provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.">
  • A supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.">
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