Housing Intake Coordinator

4 weeks ago


Austin, Texas, United States Mobile Loaves & Fishes Full time
About the Role

The Housing Intake Steward is a vital member of the Neighbor Care team at Mobile Loaves & Fishes, supporting and welcoming neighbors into Community First Village. This full-time, non-exempt position reports to the Senior Move In Manager and requires a strong commitment to serving those who have experienced homelessness.

Key Responsibilities:

  • Steward relationships with new potential neighbors as they move through the housing interview process and settle into life at CFV.
  • Conduct housing interviews and home selection appointments for new potential neighbors.
  • Review background checks and confirm potential new neighbor eligibility.
  • Schedule housing contract signings, healthcare intakes, Move In day appointments, and other various appointments.
  • Ensure organization move in goals are met.
  • Work closely with new neighbors to ensure they have a plan to pay monthly rent.
  • Verify funding for move in costs for approved housing applicants; coordinate with partner agencies regarding funding, as well as with the Property Management and Accounting Team.
  • Lead the New Neighbor 101 Program to help neighbors connect with each other and settle well into community at CFV.
  • Support relationships with partner agencies serving people currently experiencing homelessness and educate them on our housing application process and requirements.
  • Facilitate the virtual and in-person CFV Potential Neighbor Tour.
  • Oversee the process of all neighbor approved transfers.
  • Create Welcome Home Report and Move In Report on a monthly basis.
  • Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors' home and into community.
  • Assist Neighbor Care and other departments as needed.

Requirements:

  • 3 years of housing experience.
  • Experience in housing chronically homeless/individuals with high needs is preferred.
  • Relevant bachelor's degree preferred.
  • Experience with evaluating and refining processes.
  • Proficient in Office 365.
  • Strong calendaring / scheduling skills.
  • Knowledge of Fair Housing Laws.
  • Strong organizational skills, detail oriented.
  • Ability to multitask effectively.
  • Ability to work joyfully and connect with diverse populations and organizations.
  • Demonstrates integrity and strives for excellence in her/his work.
  • A collaborative spirit and ability to work well individually as well as part of a team.
  • Action oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available.
  • Ability to manage multiple projects in a fast-paced environment.
  • Must have a valid driver's license.

Work Environment & Physical Demands:

  • Ability to move about Community First Villages phases.
  • Ability to work in an office setting.
  • Ability to lift up to 30 pounds.


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