Operations Director

7 days ago


Cincinnati, Ohio, United States DEFENDERS Full time
About the Role

We are seeking a highly skilled and experienced Operations Director to join our team at Defenders. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our business, ensuring that we deliver exceptional service to our customers and drive business growth.

Key Responsibilities
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Leadership and Management: Lead and manage a team of professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Business Development: Identify and pursue new business opportunities, develop and implement sales strategies, and build relationships with key stakeholders.
  • Financial Management: Oversee the financial performance of the business, including budgeting, forecasting, and financial reporting.
  • Risk Management: Identify and mitigate risks to the business, ensuring that we operate in a safe and compliant manner.
  • Customer Service: Ensure that our customers receive exceptional service, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Experience: 5+ years of experience in a senior operations or business development role, preferably in the security industry.
  • Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze complex data and make informed decisions, and experience with financial management and risk assessment.
What We Offer

We offer a competitive salary and benefits package, opportunities for professional development and growth, and a dynamic and supportive work environment.


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