Front Desk Sales Associate

1 week ago


Lake Zurich, United States SCENTHOUND Full time
Job Opportunity

About the Role

We are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Scenthound. As a key member of our sales team, you will play a crucial role in driving sales, increasing average ticket size, and recommending add-on products or services to our customers.

Key Responsibilities

  • Manage leads through CRM and schedule appointments.
  • Drive membership sales in-store and on the phone through health and wellness education.
  • Identify customer needs and recommend appropriate products or add-on services during each visit.
  • Assist in maintaining a knowledgeable team that prioritizes dog wellness and safety.
  • Collaborate with management to ensure efficient scheduling and adherence to KPIs.
  • Provide leadership and mentorship to other team members.
  • Uphold quality standards through hands-on participation and training.
  • Communicate effectively with both customers and upper management.
  • Assist in resolving customer concerns and ensuring client satisfaction.
  • Ensure the safety of dogs and team members at all times.
  • Adhere to Scenthound sanitary and cleaning practices.

Requirements

  • Strong sales and customer service experience, preferably in a membership-based business.
  • Ability to effectively communicate with team members and customers.
  • Leadership and coaching skills to support team development.
  • Attention to detail and ability to problem-solve.
  • Proficiency in computer/technology systems.
  • Accountability and commitment to high-quality service.

What We Offer

  • Competitive hourly base pay, plus participation in the tip pool.
  • Opportunity to earn monthly bonuses based on performance.
  • Potential for growth within the company.
  • Closed Sundays (except for rare exceptions).
  • Full-time employees are eligible for medical, dental, and vision insurance benefits.
  • Merit-based pay increases.
  • Paid Time Off (PTO) for full-time and part-time employees.
  • No late evening hours.

About Scenthound

Scenthound is a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not just haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.



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