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Front Desk Sales Representative

2 months ago

Lake Zurich, Illinois, United States Scenthound Lake Zurich, IL Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Scenthound Lake Zurich, IL. As a key member of our sales team, you will play a crucial role in driving sales, increasing average ticket size, and recommending add-on products or services to our customers.

Key Responsibilities
  • Manage leads through CRM and schedule appointments.
  • Drive membership sales in-store and on the phone through health and wellness education.
  • Identify customer needs and recommend appropriate products or add-on services during each visit.
  • Assist in maintaining a knowledgeable team that prioritizes dog wellness and safety.
  • Collaborate with management to ensure efficient scheduling and adherence to KPIs.
  • Provide leadership and mentorship to other team members.
  • Uphold quality standards through hands-on participation and training.
  • Communicate effectively with both customers and upper management.
  • Assist in resolving customer concerns and ensuring client satisfaction.
  • Ensure the safety of dogs and team members at all times.
  • Adhere to Scenthound sanitary and cleaning practices.
Requirements
  • Strong sales and customer service experience, preferably in a membership-based business.
  • Ability to effectively communicate with team members and customers.
  • Leadership and coaching skills to support team development.
  • Attention to detail and ability to problem-solve.
  • Proficiency in computer/technology systems.
  • Accountability and commitment to high-quality service.
Benefits
  • Competitive hourly base pay, plus participation in the tip pool.
  • Opportunity to earn monthly bonuses based on performance.
  • Potential for growth within the company.
  • Closed Sundays (except for rare exceptions).
  • Full-time employees are eligible for medical, dental, and vision insurance benefits.
  • Mert-based pay increases.
  • Paid Time Off (PTO) for full-time and part-time employees.
  • No late evening hours.
About Scenthound

Scenthound is a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts. Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

We remove barriers so that people can love and connect with their dogs every day.

Our values are: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.