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Customer Service Specialist

2 months ago

Simi Valley, California, United States Gold's Gym - SoCal Full time
Job Overview

Are you someone who thrives on making a positive impact in people's lives every day? If so, we invite you to explore this opportunity.


Why Choose Gold's Gym - SoCal?

Gold's Gym is expanding rapidly and is in search of a Customer Service Representative to help fulfill our mission of providing facilities, programs, and staff that inspire, support, and guide every member in their journey towards a healthier, more fulfilling life. We will challenge your skills and talents while rewarding your achievements. Here are some of the benefits you can enjoy as a member of the Gold's Gym team:

  • Collaborate with exceptional colleagues daily
  • John Hancock 401k plan
  • Aflac Supplemental Insurance Options
  • Complimentary gym memberships and discounts
  • Opportunities for career advancement within the organization
  • Be part of a globally recognized gym brand
What Distinguishes Us:
  • Commitment to building enduring relationships
  • Dedication to the communities we serve
  • Taking pride in our work and our identity
  • Continuous leadership development
  • Excellence in all our endeavors
  • Above all, we are more than just a gym; we are a family
We Seek Individuals Who:
  • Are enthusiastic and take pride in their contributions
  • Can thrive in a dynamic, fast-paced environment
  • Are capable of working efficiently and effectively
  • Excel in teamwork
  • Are detail-oriented and organized
  • Can manage multiple cleaning tasks within a single shift
  • Aspire to improve continuously
In This Role, You Will:
  • Collaborate with Sales and Fitness Managers to deliver a premier, member-focused experience that enhances member relationships and boosts retention.
  • Ensure members receive a warm welcome and prompt assistance with their needs.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes. Maintain personal relationships with members, serving as a resource for their inquiries and connecting them with the appropriate club resources as needed.
  • Assist sales efforts by providing club tours and addressing member inquiries
  • Support housekeeping duties as required
Essential Qualifications:
  • High school diploma
  • Ability to follow both oral and written instructions
  • Willingness to perform routine, repetitive tasks consistently
  • Capability to work accurately at a fast pace
  • Strong organizational skills and attention to detail
  • Ability to work with cleaning products
  • Understanding that this is not an exhaustive list of responsibilities

This position requires the ability to lift and move up to 25 lbs, stand or walk for extended periods, and maintain a professional demeanor, clear communication, and appearance in a clean uniform.


We Celebrate Diversity

Gold's Gym - SoCal and its affiliated clubs are equal opportunity employers. We take pride in our diversity and are committed to fostering an inclusive environment for all employees, applicants, vendors, and members. All employment decisions, including hiring, promotion, discipline, or termination, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.