Customer Service Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at MITER Brands. As a Customer Service Representative, you will be responsible for providing exceptional support to our dealers and homeowners regarding warranty issues on Milgard products.
Key Responsibilities
- Provide quality support to dealers and homeowners via telephone or email.
- Process and review requests in a timely fashion.
- Schedule technicians to perform warranty repairs.
- Work directly with customers to provide information and process warranty and non-warranty issues.
- Answer telephone calls, respond to customer questions, and process warranty issues.
- Process payment transactions.
- Serve as a liaison between internal and external customers to resolve issues.
- Expedites the processing of special requests to satisfy customer deadlines.
- Remain flexible and positive when faced with challenging customer needs.
Qualifications
- High School Diploma or equivalent.
- Minimum of one-two years' experience in manufacturing and building materials.
- Previous windows sales and millwork experience preferred.
Benefits
- Competitive salary and benefits package.
- 401k with company match.
- Generous paid time off.
- Medical plans with HSA option.
- Prescription, dental, and vision coverage.
- Company-paid life insurance.
- Voluntary life insurance.
- Supplemental hospital indemnity, critical illness, and accident insurance.
- Company-paid short-term and long-term disability.
- Teladoc.
- Tuition reimbursement.
- Yearly wellness clinic.
MITER Brands is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment.
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