Customer Service Manager

2 weeks ago


Simi Valley, California, United States Five Below Full time
About Five Below

At Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and exciting shopping experience, filled with unlimited possibilities, priced so low that you can always say yes to the newest and coolest stuff.

The Five Below Way

We believe in living our values and behaviors, which are the foundation of our company culture. These values include:

  • Wow the Customer
  • Unleash Passion
  • Hold the Penny Hostage
  • Achieve the Impossible
  • Work Hard, Have Fun, Build a Career
Job Summary

We're seeking a highly motivated and experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for leading our front-end operations, ensuring that every customer has a fast and friendly checkout experience, and driving sales and customer satisfaction.

Key Responsibilities
  • Lead and develop a team of associates to provide exceptional customer service
  • Ensure that all customers have a fast and friendly checkout experience
  • Drive sales and customer satisfaction through effective merchandising and visual displays
  • Manage cash handling procedures, including preparing and dropping bank deposits
  • Authorize register functions, including post-voids, returns, and discounts
  • Comply with Human Resources policies and procedures
  • Perform store maintenance, including taking out garbage, sweeping, and cleaning bathrooms
Requirements
  • High school graduate or equivalent
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to maintain composure under pressure
What We Offer

We offer a competitive hourly rate, benefits, bonus, and incentive payments, and a total compensation package that reflects your skills and experience.

Five Below is an Equal Opportunity Employer.



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