Airport Operations Supervisor

2 weeks ago


San Francisco, California, United States CLEAR (clearme) Full time

Position Overview:

About CLEAR:

CLEAR is dedicated to transforming everyday experiences into seamless interactions. With a robust membership base and numerous global partnerships, we are redefining how individuals navigate their daily lives, work, and travel.

Our identity platform empowers members to connect effortlessly, ensuring safer and more efficient experiences whether at airports, stadiums, or through mobile devices.

Benefits of Joining CLEAR:
  • Competitive salary structure with performance-based bonuses
  • Generous vacation and company-paid holidays
  • Monthly wellness allowance for health and fitness
  • 401k Retirement Plan with employer matching
  • Comprehensive benefits package including medical, dental, vision, and various insurance options
  • Family Planning support and Paid Parental Leave
  • Continuous training and professional development opportunities
  • Complimentary CLEAR memberships for employees and discounted rates for friends
Company Mission:

About the Role:

The Airport Operations Supervisor at CLEAR plays a vital role within the airport leadership team, directly reporting to the General Manager. This position is responsible for managing the daily functions of a team of Ambassadors.

The successful candidate will excel in a dynamic environment and act as a proactive mentor in areas such as security, customer service, and sales.

Key Responsibilities:
  • Engage with customers for 80% of the workday
  • Uphold CLEAR and TSA standards with the highest level of security and integrity
  • Oversee daily operations of Ambassadors utilizing CLEAR technology for security, customer service, and sales
  • Cultivate a supportive and motivating workplace culture
  • Guide, mentor, and train team members to achieve objectives
  • Drive new member enrollments through effective sales strategies
  • Evaluate performance metrics and customer feedback for enhancements
  • Serve as a representative of CLEAR within the airport community
Ideal Candidate Profile:
  • Minimum of 3 years in a leadership role within a customer-focused operation
  • Exceptional communication and interpersonal skills
  • Strong organizational and leadership capabilities
  • Background in employee engagement, customer satisfaction, sales, and compliance
  • Familiarity with technology and government security clearance
  • Flexibility to work varied schedules
The salary range for this position is between $64,480 and $75,000 annually, commensurate with experience and qualifications.

CLEAR is committed to fostering a diverse and inclusive workplace.

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