Restaurant Manager

1 week ago


Gary, Indiana, United States Hard Rock International (USA), Inc. Full time
Job Title: Restaurant Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Hard Rock International (USA), Inc. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and maintaining a high level of food quality and presentation.

Key Responsibilities:
  • Guest Service: Create a welcoming atmosphere that induces guests to make Hard Rock their choice for gaming entertainment, and actively build and retain guest relations.
  • Staff Management: Hire, motivate, evaluate, and supervise front-of-the-house staff to ensure team members receive adequate guidance and resources to accomplish established objectives.
  • Operations: Establish department standards, guidelines, and objectives, and maintain other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of the outlet.
  • Performance Monitoring: Develop and maintain an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions, and competitors' programs to implement necessary and innovative changes.
  • Inventory Management: Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
  • Compliance: Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
  • Guest Relations: Investigate and resolve guest complaints in order to maintain positive guest relations.
Requirements:
  • Education: High School diploma or equivalent, as well as a degree from a certified food service program, apprenticeship, culinary school, or equivalent.
  • Experience: Previous supervisory experience required, and 5 years' experience as Executive Chef in a 4-star or 5-star establishment with sizeable conference and banqueting facilities preferred.
  • Licenses and Certifications: Must obtain and maintain all licenses/certifications per Federal, State, and Gaming/Lottery regulations.
  • Background Check: Must successfully pass a background check.
  • Age: Must be twenty-one (21) years of age.

Knowledge and Abilities:

  • Pertinent federal, state, and local laws, codes, and regulations.
  • All applicable health, sanitation, and licensing ordinances.
  • Food products, standard recipes, and proper preparation.
  • All kitchen operations.
  • Computer programs and applications.

Working Conditions:

  • This position spends time on the casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • This position is also subject to varying extreme heat and cold.

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