MANAGER - NOODLE BAR

2 weeks ago

Gary, United States Hard Rock International (USA), Inc. Full time
Job DescriptionJob Description

Overview

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation; managing the activities and functions of an assigned food outlet, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock Northern Indiana objectives.


Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
  • Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
  • Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlet.
  • Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.
  • Works with the Director of Food & Beverage to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
  • Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
  • Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
  • Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
  • Investigates and resolves guest complaints in order to maintain positive guest relations.
  • Works in coordination with culinary department to provide and maintain optimum dining experience.
  • Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
  • Assists with operations in all Food & Beverage outlets.
  • Perform other duties as assigned and adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL FUNCTIONS:

  • Attend seminars when needed.

Qualifications

High School diploma or equivalent, as well as a degree from a certified food service program, apprenticeship, culinary school, or equivalent. Previous supervisory experience required and 5 years’ experience as Executive Chef in a 4-star or 5-star establishment with sizeable conference and banqueting facilities preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.

KNOWLEDGE OF:

  • Pertinent federal, state, and local laws, codes, and regulations.
  • All applicable health, sanitation, and licensing ordinances.
  • Food products, standard recipes, and proper preparation.
  • All kitchen operations.
  • Computer programs and applications.

ABILITY TO:

  • Use all tools associated with the position including but not limited to knives, slicers, and choppers.
  • Review and comprehend recipes and other necessary documentation.
  • Inspect quality of all food items.
  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • Observe and direct actions of subordinates.
  • Participate in the development and administration of goals, objectives, and procedures.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Be flexible to work varying shifts and time schedules as needed.
  • This position spends time on the casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • This position is also subject to varying extreme heat and cold.

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