Google Environment Manager
7 days ago
As an IT Support Specialist at AHED, you will play a crucial role in supporting our higher education software and technologies. You will be responsible for managing our Google environment, addressing open tickets, and collaborating with faculty and staff to understand their IT needs.
About the RoleThis is a full-time, on-site position, Monday through Friday, located at AHED's office in New Hope, PA. The starting salary range is $55,000 to $75,000 per year, and we offer a comprehensive benefits package including medical, dental, and vision coverage, paid time off, and retirement plan opportunities.
Responsibilities- Manage and maintain AHED's Google environment.
- Provide technical support for higher education software and technologies.
- Respond to and resolve open support tickets.
- Collaborate with faculty and staff to understand their IT needs.
- Participate in the implementation of IT projects and initiatives.
- Conduct regular system audits and prepare reports.
- Provide training and support to staff on the use of IT systems and software.
- A minimum of 5 years of experience in IT support or a related field.
- Strong expertise in managing Google environments.
- Familiarity with higher education software and technologies.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication and interpersonal skills.
- A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
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