IT Support Professional

7 days ago


New Hope, Pennsylvania, United States Sole Hire Full time

At AHED, we are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for managing our Google environment, addressing open tickets, and supporting higher education software and technologies.

Key Responsibilities
  • Manage and maintain AHED's Google environment, ensuring optimal performance and security.
  • Provide technical support for higher education software and technologies used across the organization.
  • Respond to and resolve open support tickets in a timely and efficient manner.
  • Collaborate with faculty and staff to understand their IT needs and provide solutions that enhance their work.
  • Participate in the implementation of IT projects and initiatives that align with AHED's mission and goals.
  • Conduct regular system audits and prepare reports on the status of the IT environment.
  • Provide training and support to staff on the use of IT systems and software.
Requirements
  • A minimum of 5 years of experience in IT support or a related field.
  • Strong expertise in managing Google environments.
  • Familiarity with higher education software and technologies.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and interpersonal skills.
  • A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Benefits
  • This is a full-time, on-site position, Monday through Friday.
  • Located at AHED's office in New Hope, PA.

The starting salary range is $55,000 to $75,000 per year, and we offer a comprehensive benefits package including medical, dental, and vision coverage, paid time off, and retirement plan opportunities. We also provide chances for professional growth and development.

If you are a proactive IT professional with a passion for supporting educational environments, we encourage you to apply.



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