Senior Product Manager

1 day ago

San Francisco, California, United States San Francisco Health Plan Full time
Job Title: Senior Product Manager

About the Role:

We are seeking a highly experienced Senior Product Manager to join our team at San Francisco Health Plan. As a key member of our Product Management team, you will be responsible for managing the development of technology products that support our mission to provide affordable healthcare coverage to underserved communities in San Francisco County.

Key Responsibilities:

  • Manage the entire product lifecycle, from concept to launch, for initiatives and projects impacting multiple stakeholders and release sprints.
  • Collaborate with Coverage Programs stakeholders to understand Program priorities and apply Program rules and policies to inform product decisions and develop product roadmaps.
  • Connect Coverage Programs goals and values to product decisions, ensuring stakeholders understand trade-offs, technical limitations, and reasoning behind product strategy.
  • Lead user research with Program staff and participants to deeply understand user needs and opportunities.
  • Manage assessment and resolution of production issues; provide root cause analysis and communicate status reports.
  • Create and track success metrics for product initiatives.
  • Maintain product documentation and create detailed logic flow diagrams.
  • Manage vendor relationships by effectively communicating required changes or bugs to vendor teams and facilitate resolution.
  • Conduct market research and make build or buy recommendations for new technology products.
  • Develop and improve processes for product delivery.
  • Optimize data exchanges to drive data and reporting efficiencies.

Requirements:

  • Bachelor's degree or equivalent combination of education and work experience.
  • At least five years of experience as a Senior Product Manager of software products in Finance or the Public Sector.
  • Demonstrated experience writing clear and detailed product requirements.
  • Demonstrated UI/UX proficiency, experience with information architecture, logic flow diagrams, user research methods, and data analysis.
  • Basic design skills and comfort communicating new features through sketches, wireframes, and mock-ups.
  • Experience with agile development methodologies and tools.
  • Experience creating and building buy-in for release plans and product roadmaps.
  • Experience writing SQL queries.
  • Outstanding written and verbal communication; ability to break complex topics down for different audiences.
  • Ability to analyze, evaluate, and clearly present detailed information, analysis, and findings to internal and external audiences.

What We Offer:

  • Health Benefits: Medical, dental, and vision coverage, heavily subsidized by SFHP.
  • Retirement: Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
  • Time off: 23 days of Paid Time Off (PTO) and 13 paid holidays.
  • Professional development: Opportunities for tuition reimbursement, professional license/membership.

About SFHP:

San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable healthcare coverage to underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees, and its 175,000+ members have access to a full spectrum of medical services, including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

Equal Opportunity Employer:

San Francisco Health Plan is proud to be an equal opportunity employer, committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance:

We will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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