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Senior Director of Product Management

2 months ago

San Francisco, California, United States Cloudflare, Inc. Full time
About the Role

We are seeking a highly experienced Senior Director of Product Management to join our team at Cloudflare, Inc. This is a unique opportunity to lead product development and strategy for our company, shaping the next generation of Cloudflare's offerings.

As a Senior Director of Product Management, you will be responsible for guiding product development through all stages of the product life cycle, from identifying customer needs to launching and sustaining products. You will work closely with our engineering team to develop and launch new products, and will be responsible for building and maintaining a world-class team of product managers and leaders.

The ideal candidate will have a proven track record of leading large successful programs, building and leading high-performing teams, and shipping data-driven, secure, enterprise products at scale. You will be an expert in modern software development practices, with a strong understanding of application optimization, Internet protocols, and performance. You will also have excellent communication and leadership skills, with the ability to navigate organizational dependencies and promote your team's work.

Key Responsibilities
  • Lead and encourage a team of accomplished product managers and leaders, enabling high performance and removing obstacles to attainment of their objectives
  • Hire, develop, and retain extraordinary talent to scale the function and meet business goals
  • Guide the development of product strategy and roadmap for a broad portfolio of products, including Traffic Management, Data Localization, DNS, TLS Certificate Lifecycle, and IP Address Management
  • Lead PM efforts across teams from ideation through launch, and continuing through ongoing maintenance and support
  • Implement best-in-class product management processes to increase team velocity, quality, and accountability
  • Develop and nurture relationships with engineering leadership and coordinate closely to ensure successful delivery of product
  • Partner with leaders in other departments such as Product Marketing, Marketing, Sales, and Customer Support to drive adoption with and gather feedback from customers and prospects
  • Build consensus and effectively influence senior-level partners
  • Identify new markets and opportunities for product expansion and build the external and internal relationships required to realize them
  • Represent the company externally as needed, including speaking engagements and other meetings with customers and prospects
Requirements
  • 10+ years experience in product management and a proven track record of leading large successful programs that span multiple teams
  • Demonstrated ability to build, lead and develop a team of high-performing product managers and product leaders (direct reports)
  • Consistent track record of building and leading product teams: people want to work on your team again
  • Proven track record shipping data-driven, secure, enterprise products at scale in a highly dynamic environment
  • Skilled in providing analysis and estimation of the strategic and financial value of new products and features
  • Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You are capable of wading into the details, but can also drive 30k foot view
  • Tolerance for ambiguity, creativity in strategy and execution tactics, and always improving on the status quo
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
  • Demonstrated thought leadership in the security industry and extensive knowledge of industry trends and developments
  • A positive 'get it done' attitude and the ability to effectively prioritize and advance a large number of projects simultaneously
  • An earned reputation for fairness, dependability and adherence to high ethical standards
  • Defining, tracking and reporting on key performance indicators to determine support effectiveness and efficiency
Preferred Qualifications
  • Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design a plus.
  • Hands-on experience with managing mission critical products or services that run at internet scale.
  • Familiarity with Internet traffic management, the global internet and data regulatory landscape, TLS certificate lifecycles, DNS best practices and RFCs, and/or Network and IP Address Management related topics such as BGP and DHCP
  • Scripting/programming experience (Python, Go, etc.) and/or experience with query languages.

We offer a competitive salary and benefits package, including equity in Cloudflare, Inc. If you are passionate about building a better Internet and have the skills and experience to succeed in this role, we encourage you to apply.