Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our HR contact center, you will be responsible for providing exceptional service to our clients' employees, answering questions, and resolving complex HR and financial issues related to their health care benefits, 401k savings, and retirement plans.
Key Responsibilities:- Handle a high volume of inbound calls from clients' employees to answer questions and provide education on HR and financial topics.
- Process transactions such as health enrollments, tax updates, 401k withdrawals, and retirement elections.
- Leverage computer navigation skills to toggle between multiple screens and systems to provide answers and support.
- Create and update files in our database and communicate with third parties to research and assist customers with updates or inquiries.
- Facilitate translation services for non-English speaking callers, with a focus on Spanish.
- 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in Windows applications.
- A competitive hourly rate of $16.5 per hour.
- A comprehensive benefits package, including health insurance and a 401K contribution.
- A dynamic and supportive work environment with opportunities for growth and development.
Randstad is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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