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Customer Service Representative

2 months ago


Spring, Texas, United States Hultec Group Full time
{"Job Title": "Customer Service/Quote Representative", "Job Summary": "We are seeking a highly skilled Customer Service/Quote Representative to join our team in The Woodlands. This role will report to our Customer Service Manager and will be responsible for providing exceptional customer service, managing customer orders, and coordinating with internal teams to ensure timely and accurate receipt of products.", "Responsibilities": "
  • Enter customer orders into the Global Shop ERP system.
  • Update and allocate inventory.
  • Follow up with customers on orders and quotes for lead times and prices changes.
  • Manage the production of quotes including the outline, content, required forms, deadlines, etc. through CRM.
  • Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
  • Follow up and track performance of quote.
  • Identify potential problems ahead of time and coordinate with customers and the shipping department to ensure timely and accurate receipt of products.
  • Interface with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels.
  • Anticipate customers' future needs.
  • Review the RFQ to understand its intent, requirements, details, timing, and scope.
  • Establish timing plan to accomplish SOW.
  • Perform risk analysis of projects as required.
  • Manage and coordinate incoming request for proposals, prioritizing and scheduling team members to meet customer requirements.
", "Requirements": "
  • A high school diploma or GED.
  • Excellent planning, organizational, and communication skills.
  • Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details.
  • Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude.
  • Strong interpersonal skills with the ability to function in a team-oriented environment.
  • Proficient with MS Word and PowerPoint and utilize Excel at an advanced level.
  • Work well in a fast-paced, time-sensitive, and deadline-oriented environment.
  • Project Management training and experience is a plus.
  • Capable of calculating shipments with associated costs and delivery schedules including shipment sizing.
", "Company Overview": "Hultec Group is a global organization with products sold in over 100 countries. We are building great innovative solutions to global water infrastructures and participate in the wellness of people by providing solutions to how water is distributed through pipe systems. We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution.", "Location": "The Woodlands (On-Site/Hybrid)", "Status": "Regular Full-time"}