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Customer Service Representative
2 months ago
- Enter customer orders into the Global Shop ERP system.
- Update and allocate inventory.
- Follow up with customers on orders and quotes for lead times and prices changes.
- Manage the production of quotes including the outline, content, required forms, deadlines, etc. through CRM.
- Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
- Follow up and track performance of quote.
- Identify potential problems ahead of time and coordinate with customers and the shipping department to ensure timely and accurate receipt of products.
- Interface with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels.
- Anticipate customers' future needs.
- Review the RFQ to understand its intent, requirements, details, timing, and scope.
- Establish timing plan to accomplish SOW.
- Perform risk analysis of projects as required.
- Manage and coordinate incoming request for proposals, prioritizing and scheduling team members to meet customer requirements.
- A high school diploma or GED.
- Excellent planning, organizational, and communication skills.
- Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details.
- Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude.
- Strong interpersonal skills with the ability to function in a team-oriented environment.
- Proficient with MS Word and PowerPoint and utilize Excel at an advanced level.
- Work well in a fast-paced, time-sensitive, and deadline-oriented environment.
- Project Management training and experience is a plus.
- Capable of calculating shipments with associated costs and delivery schedules including shipment sizing.